Goldcar gets the seal of Online Trust

Goldcar, the market leading company in holiday vehicle hire has obtained the seal of Online Trust which distinguishes companies that voluntarily assume high levels of ethical commitment to best practices in Internet and electronic commerce. They also ensure the protection of consumers and users of the network.

Thanks to this recognition, obtained under a strict adjudication process, it assures that the company has a maximum confidence website to navigate. In addition, Goldcar will benefit from a system to mediate and arbitrate in case of possible claims, between the consumer and the company, at no cost to the client.

Goldcar´s website provides confidence, credibility and user safety throughout the online hire process. In this way, the user can always check the different types of services offered, customer pricing policies as well as data protection and payment or cancellation of service.

Says Juan Carlos Azcona, CEO of Goldcar, "We are very pleased to have been the first hire car company to get the seal of Online Trust via our work transparency and best practices in the network. With this accreditation the great work we have done to have a trusted website, where users can make bookings easily and safely, is assured.

Goldcar is very capable to address customer queries with a large amount of resources at its disposal. In fact, during the past year, the company has been able to resolve about 90% of claims within 10 days. From now on, the Confidence Online system of mediation and arbitration, with extensive experience in handling incidents, will be added as an independent entity to the resources that Goldcar already has, allowing consumers to have an additional mechanism helping to reinforce their guarantees and rights when surfing the internet.



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